Privacy Policy
Last Updated & Effective Date: January 1, 2026 • Ready Rent by ReadyLabs Technology Solutions
Policy Key Highlights
- Zero raw payment/PIN storage (Paystack secured)
- Clear in-app Account & Data Deletion options
- Transparent Mobile App permissions (Camera, Location)
- Strict data non-sale guarantee to third parties
1. Introduction & Scope
Ready Rent ("we", "us", or "our"), operated by ReadyLabs Technology Solutions, provides a rental marketplace platform connecting renters with verified owners of properties, vehicles, hostels, electronics, and event equipment across Ghana.
This Privacy Policy applies to our website (readyrent.app), our Web Application (web.readyrent.app), and our official mobile applications published on the Google Play Store (app.readyrent.lite) and Apple App Store (Ready Rent). By creating an account or using our applications, you consent to the data practices described herein.
2. Information We Collect
We collect information to provide, personalize, and improve our rental services. The categories of data we collect include:
A. Personal Identification Data
Full name, email address, phone number, profile photo, gender, and physical address details (city, region, street) provided during sign-up or profile update.
B. Listing & User-Generated Content
Property descriptions, rental pricing, vehicle usage restrictions, rental requests, photos uploaded by owners, and review ratings/comments left by renters.
C. Payment & Transaction Records
Booking timestamps, rental duration, total rental cost, security deposit amounts, transaction reference IDs, and Mobile Money / Bank account details provided by owners for payout processing.
D. Device & Usage Information
IP address, device model, operating system version, app version, unique device identifiers, and log data when interacting with our API servers.
3. Mobile App Device Permissions
Our iOS and Android mobile apps may request specific device permissions to enable core functionality. You can grant or revoke these permissions at any time via your device settings:
- Location Access (Foreground/Approximate): Used to show nearby rental properties or vehicles based on your current region, calculate distance to rental pickup points, and provide directions to our office.
- Camera & Photo Library: Used by rental owners to snap or select photos when adding new rental listings, and by users to upload profile pictures.
- Push & SMS Notifications: Used to dispatch instant booking confirmation alerts, rental status updates, chat messages from hosts, and payment receipts.
4. How We Use Your Information
We process your data strictly for the following purposes:
- Facilitating online bookings, rental agreements, and viewing appointments.
- Processing customer payments and owner payout distributions securely via Paystack.
- Verifying user identities and rental partner credentials to prevent marketplace fraud.
- Sending essential transactional notifications via SMS and email.
- Providing responsive customer support and resolving rental disputes.
- Complying with statutory accounting, tax, and legal requirements in Ghana.
5. Third-Party Service Providers & Data Sharing
We do NOT sell, rent, or trade your personal data to third parties or advertising networks. We share necessary data only with trusted infrastructure providers required to operate our service:
Paystack (Payment Gateway)
Processes credit/debit card and Mobile Money checkout securely under PCI-DSS Level 1 compliance.
Google Firebase (Cloud Platform)
Provides encrypted database hosting (Firestore), user authentication, and secure media storage.
Google Maps & Places API
Powers location auto-complete, regional mapping, and turn-by-turn office navigation.
SMS Gateway Partners
Delivers instant transactional SMS alerts for bookings, OTP verification, and account alerts.
6. Account Deletion & Data Retention
Google Play & Apple App Store Mandated Rights
Ready Rent empowers every user to control their account and data. You have the right to request the complete deletion of your account and associated personal data at any time.
How to Request Account & Data Deletion:
- In-App Deletion: Open the Ready Rent mobile or web app, navigate to Profile Settings → Delete Account, and confirm your password.
- Email Deletion Request: Send an email from your registered email address to readytechnologysolutions@gmail.com with the subject line "Account Deletion Request".
What happens upon deletion: Your profile, credentials, saved cart items, and uploaded listing photos are permanently deleted from our active databases within 7 working days.
Exceptions: Transaction logs and tax receipts may be retained in anonymized format for a limited period solely to fulfill statutory legal obligations under Ghanaian law.
7. Data Security Safeguards
We implement industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, or alteration. All data transmissions are encrypted using Transport Layer Security (TLS 1.3/HTTPS). Firestore databases are secured with strict server-side security rules ensuring users can only access authorized data.
8. Children's Privacy
Ready Rent services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will immediately take steps to delete such accounts and information.
9. Your Privacy Rights
Depending on your location, you hold rights regarding your personal data, including the right to access, update, correct errors in your account information, export a copy of your data, or withdraw consent for non-essential notifications.
10. Contact Us & Data Controller Information
For any questions, concerns, or privacy requests regarding this policy, please contact our Data Protection Office: